Returns & Shipping

Returns and Shipping

Shipping 

We aim to ship all orders within 24 hours on business working days (Monday-Friday). Obviously, US bank holidays are excluded- people got to rest!

Orders are via the carrier that has the best reliability and availability in your location. Carries can include USPS, FedEx or UPS. Whenever possible, shipping will include tracking. 

International & Restricted Shipping 

Shipping is not available for international orders, Alaska, Hawaii, US territories or APO/DPO/FPO addresses.

Shipping is only available to US customers (sans the exclusions above) currently but please reach out to hello@brasseye.co if you are an international customer and want to place a custom order. 

Minimum order quantities will apply and the customer is responsible for all duties for any orders to areas outside of the 48 continental states. 

Lost, Stolen or Damaged

Brass Eye, LLC is not responsible for any lost, stolen or damaged packages while in transit. Once the product leave our facility, it is the responsibility of the courier service and lost, stolen or damaged package issues need to be handled with the courier service used. 

 

Returns or Exchange

Full refund on returns are available within 15 days of purchase.

All returns must be sent by a delivery service with tracking.

All items must be in its original, unused condition with all original tags, packaging, and accessories included.The item must not show signs of wear, damage, alteration, or misuse.

To process a return: simply follow the link, enter your order details, choose the reason for the return and select your preferred return method (refund or exchange).

Address to send returns:

Hometown Industries: FBO Brass Eye
5505 O St.
Lincoln, Nebraska 68150

Please note, you are responsible for all return or exchange shipping charges, and the cost of a return label will be deducted from your store credit or charged at the time of processing. 

If you need any assistance whatsoever, our Customer Service Team is available to help via email at returns@brasseye.co  


Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days. 


Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 


Exchanges (if applicable)

If you want to exchange an item for a different color or size, please complete the return process above and then reorder the item you desire. We want you to get your new item as fast as possible and this ensures you will. 


Address to send returns:

Hometown Industries: FBO Brass Eye
5505 O St.
Lincoln, Nebraska 68150

Warranty Exchange

Our lifetime warranty policy applies to all claims submitted. To submit a warranty claim, email returns@brasseye.co. To be eligible for a claim, you must be the original purchaser of the eyewear, submit a receipt of purchase and mail the original product in question to us for warranty evaluation. 

The lifetime warranty only applies to manufacturer defects and absolutely no warranties, refunds or replacements will be approved for user misuse, abuse, damage, destruction, neglect or lack of care. 

So, if you run them over with your tractor or drop them on the driveway or hit them with an axe or leave them outside under hellish weather or shoot them with a gun or put them in a fire or lend them to a careless friend or in any other way shape or form cause the damage, that would obviously NOT qualify for a replacement. 

But if we receive the item and the product itself has failed from a manufacturer error, we will strive to approve your warranty and promptly send you a new pair if it qualifies!



Free Shipping

Free shipping for any order over $100 in the Continental US. No code needed! Unfortunately, international shipping not available at this time.

Lifetime Warranty

Our lifetime warranty policy is simple. If your glasses break because of design or craftsmanship issues, you’ll get another pair! But if you step, kick, sit on, burn or break them yourself-that’s on you.

Free Returns

On the off chance our glasses aren't the right fit or vibe, returns can be requested within 15 days of receiving your order, no questions asked! See our Return Policy below for more details.

Brass Eye FAQs

A new heirloom design from an older time. Quality safety glasses, beautifully built to last. Pass down the look with the memories made in them.
Brass Eye Artwork
How did Brass Eye start?

It started with two friends in Chicago woodworking and hating the cheap, shitty safety glasses available and repairing vintage safety glasses to use instead. Then one friend bought a farm in the foothills
of the Appalachians and took those glasses with him.

He wore them as he mended fences, built forts and planted an orchard. His children began connecting those glasses with new
beginnings and hard work and it created a desire to share an iconic look for other craftsmen, professionals and parents to wear too.

So, he decided to start a new-old company. So other craftsman, designers, hobbyists, professionals and parents could have a
beautiful, quality safety glass to wear, make memories with and hand down to others.

Something that could get worn over time, to develop its own special scrapes and patina, so that when your children wear them next, they're continuing a legacy.
What materials are used and where are these made?

The frames are made with luxury grade, natural, hypo-allergenic acetate that is incredibly durable, flexible and lightweight.

We chose acetate because it is light enough to wear all day, strong enough to last for years and will slowly mold to your face to create a look uniquely you.

These glasses were inspired in Chicago, designed in the foothills of Appalachia and manufactured by hand in a close knit community in the PRC.
What is your return and exchange policy?

On the off chance our glasses aren’t the right fit or vibe, returns can be requested within 15 days of receiving your order through our dedicated return portal here.

All glasses and packaging must be in new, undamaged and unworn condition to be eligible for a return.

To use our return portal: simply follow the link, enter your order details, choose the reason for the return and select your preferred return method.

Please note, you are responsible for all return or exchange shipping charges and the cost of a return label will be deducted from your store credit or charged at the time of processing. 

Once your return is received, inspected and found in new and undamaged condition, you will receive a refund to your original purchase method. 

If you need any assistance whatsoever, our Customer Service Team is available to help via email at returns@brasseye.co
What is your lifetime warranty policy?

Our lifetime warranty policy applies to all claims submitted. To see if you are eligible or to submit a warranty claim, follow the instructions here.

The lifetime warranty only applies to the original purchaser and covers manufacturer defects. Absolutely no warranties, refunds or replacements will be approved for user misuse, abuse, damage, destruction, neglect or lack of care.

So, if you run them over with your tractor or drop them on the driveway or hit them with an axe or leave them outside under hellish weather or shoot them with a gun or put them in a fire or lend them to a careless friend or in any other way shape or form cause the damage, that would obviously NOT qualify for a replacement.

But if we receive the item and the product itself has failed from a manufacturer error, we will absolutely approve your warranty and promptly send you a new pair!
How do I take care of my glasses?

After a hard day’s use, wipe them down, store them in their carrying case and place them in a place where they won’t get smashed, squished, kicked, bitten, stepped on, sat on, spit on or damaged in any other way.

In other words, when not using them, keep them safe but don’t hide them. They're too cool for that.