Privacy Policy

Brass Eye (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or interact with us.
By using our website, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:
A. Personal Information
When you make a purchase, create an account, or contact us, we may collect:

Full name
Email address
Billing and shipping address
Phone number
Payment information (processed securely through third-party providers)
Eyeglass prescription details (if applicable)

B. Automatically Collected Information
When you visit our website, we may automatically collect:

IP address
Browser type and device information
Pages visited
Time spent on site
Referral sources
Cookies and tracking data

C. Marketing & Communication Information
If you subscribe to our emails or promotions, we collect your contact details and communication preferences.

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Verify prescription details
Provide customer support
Improve our website and user experience
Send marketing communications (if you opt in)
Detect fraud and ensure security
Comply with legal obligations

We do not sell your personal information.

3. Prescription Information

If you provide prescription information, we use it solely for the purpose of manufacturing and fulfilling your eyewear order.
Prescription data is treated as sensitive personal information and is only shared with necessary fulfillment partners under strict confidentiality obligations.

4. Payment Processing

We do not store full payment card details on our servers. Payments are processed securely through trusted third-party providers (e.g., Stripe, Shopify Payments, PayPal). These providers handle your payment information in accordance with their own privacy policies.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Keep you logged in
Remember items in your cart
Analyze site performance
Deliver relevant advertising

You can adjust cookie settings in your browser at any time.

6. Sharing of Information

We may share your information with:

Shipping carriers
Lens manufacturers and fulfillment partners
Payment processors
Email marketing providers
Analytics providers
Legal authorities if required by law

We only share information necessary to provide our services.

Free Shipping

Free shipping for any order over $100 in the Continental US. No code needed!

Lifetime Warranty

Our lifetime warranty policy is simple. If your glasses break because of design or craftsmanship issues, you’ll get another pair! But if you step, kick, sit on, burn or break them yourself-that’s on you.

Free Returns

On the off chance our glasses aren't the right fit or vibe, returns can be requested within 15 days of receiving your order, no questions asked! See our Return Policy below for more details.

Brass Eye FAQs

A new design from an older time. Quality safety glasses, beautifully built to last. Pass down the look with the memories made in them.

It started with two friends in Chicago woodworking and hating the cheap, shitty safety glasses available and repairing vintage safety glasses to use instead. Then one friend bought a farm in the foothills
of the Appalachians and took those glasses with him.

He wore them as he mended fences, built forts and planted an orchard. His children began connecting those glasses with new
beginnings and hard work and it created a desire to share an iconic look for other craftsmen, professionals and parents to wear too.

Kids on the farm, he saw the need for other craftsman, parents and professionals to have an iconic look their kids could remember them by too.

So, he decided to start a new, old company. So other craftsman, designers, hobbyists, professionals and parents could have a
beautiful, quality safety glass to use, make memories with and hand down to others.

Something that could get worn over time, to develop its own special scrapes and patina, so that when your children wear them next, they feel like home.

The frames are made with industrial grade TR90 thermo-resin that is incredibly durable, flexible and lightweight.

We chose this resin instead of acetate (which we love for reading glasses) because it is light enough to wear all day but strong enough to last for years.

These glasses were inspired in Chicago, designed in the foothills of Appalachia and manufactured by hand in a close knit community in the PRC.

On the off chance our glasses aren’t the right fit or vibe, returns can be requested within 15 days of receiving your order through our dedicated return portal here (add shopify return hyperlink).

All glasses and packaging must be in new, undamaged and unworn condition to be eligible for a return.  To use our return portal: simply follow the link, enter your order details, choose the reason for the return and select your preferred return method (refund or replacement).

Please note, you are responsible for all return or exchange shipping charges and the cost of a return label will be deducted from your store credit or charged at the time of processing.

Once your return is received, inspected and found in new and undamaged condition, you will receive a refund to your original purchase method.

If you need any assistance whatsoever, our Customer Service Team is available to help via email at returns@brasseye.co

Our lifetime warranty policy applies to all claims submitted. To submit a warranty claim, claims@brasseye.co. To be eligible for a claim, you must be the original purchaser of the eyewear, submit a receipt of purchase and mail the original product in question to us for warranty evaluation.

The lifetime warranty only applies to manufacturer defects and absolutely no warranties, refunds or replacements will be approved for user misuse, abuse, damage, destruction, neglect or lack of care.

So, if you run them over with your tractor or drop them on the driveway or hit them with an axe or leave them outside under hellish weather or shoot them with a gun or put them in a fire or lend them to a careless friend or in any other way shape or form cause the damage, that would obviously NOT qualify for a replacement.

But if we receive the item and the product itself has failed from a manufacturer error, we will absolutely approve your warranty and promptly send you a new pair!

After a hard day’s use, wipe them down, store them in their carrying case and place them in a place where they won’t get smashed, squished, kicked, bitten, stepped on, sat on, spit on or damaged in any other way.

In other words, when not using them, keep them safe but please don’t keep them secret.